Why do so many brands (because it’s not only Marriott) decimate an opportunity to create a unique customer experience by homogenizing it with television?Read More
People die everyday. So what are social media platforms doing to handle accounts of the deceased, and what are your legal rights - either as the pre-departed or as a close relation to the actually departed?
Turns out, it’s complicated. And cumbersome. For now.Read More
You’re too damn busy running the world to do it all yourself.Read More
If people welcome the notion of putting their smartphones down, television should not be the allure for doing so. Surely there must be other/smarter/better/less lazy tactics that brands can employ to engage with their customers.Read More
Whole Foods Market recently announced the launch of a new chain of grocery stores geared towards the tastes of millennials, both in product selection and in lower pricing.Read More